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    Frequently Asked Questions at Pratt Plus

    Frequently Asked Questions

    Frequently Asked Questions

    Ordering

    Online/Phone

    Sign up for a My Pratt account to begin shopping or call our customer care center at 855-MY-PRATT (855-697-7288) and one of our Account Executives will help you with your order.

    Payment Types

    PrattPlus.com accepts Visa, MasterCard, American Express and Discover. We also accept Pre-Paid Credit or Gift Cards from Visa, MasterCard or American Express.

    No Minimum Order

    PrattPlus.com does not require a minimum dollar amount for orders. The minimum quantity required may vary between products. Promotions and sale items may require minimum dollar amounts or purchase quantities.

    Tax Information

    Items sold by PrattPlus.com will be charged sales tax when required. The tax rate applied will generally be the combined state and local rate for the shipping address. The tax rate will likely vary for different shipping addresses. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, gift-wrap charges and an allocation of order-level shipping and handling charges and order-level discounts.

    Tax Exemption

    If your company is a tax exempt company, register for a My Pratt account then fill out the sales tax exemption certificate and email it to customercare@prattindustries.com. Once this has been submitted our Personal Shoppers will process your request.
    Please allow 1 - 5 business days for processing your tax exemption paperwork once it is received. Upon processing your request, you will receive an email notification confirming future purchases will be processed as tax exempt using your registered “My Pratt” profile. You may also view the status of your Tax Exempt status by logging into your My Pratt account.

    Sale Pricing & Priority Codes

    Many great promotional offers are available at PrattPlus.com. Each promotional or sale offer has its own terms and conditions, please review the terms and conditions to fully understand redemption of sales and promotions. If your order total does not reflect the sale or promotional benefit, review the terms and conditions to be sure that you meet the requirements. If a promotional code is required, be sure to double check that it has been entered correctly. If there are any issues please call our Personal Shoppers for assistance at 855-MY-PRATT.

    Security When Ordering

    If your company is a tax exempt company, please fill out the sales tax exemption certificate and email it to customercare@prattindustries.com. Once this has been submitted our Personal Shoppers will process your request.
    Please allow 1 - 5 business days for processing your tax exemption paperwork once it is received. Upon processing your request, you will receive an email notification confirming future purchases will be processed as tax exempt using your registered “My Pratt” profile. You may also view the status of your Tax Exempt status by logging into your “My Pratt” account.

    Credit Card Protection

    Shopping on PrattPlus.com is safe. Every credit card purchase is covered by our Safe Shopping Guarantee:
    • Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made on our website while using the secure server.
    • In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

    PrattPlus.com Technology Security

    Our goal is to keep you safe while you shop. SSL Technology and Industry Standard Firewalls work together to ensure your privacy and to assist in protecting your personal data.

    Secure Socket Layer (SSL Technology)

    PrattPlus.com uses Secure Socket Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All forms requiring payment or personal information, within our website, is secured with SSL technology so your data stays safe and out of malicious hands.

    Industry Standard Firewalls

    PrattPlus.com servers are protected by secure firewalls which are communication management servers specially designed to keep information secure and inaccessible by other Internet users.

    My Pratt Account

    Register/New Account

    Click My Pratt to create a new account then click ‘Register Now’ to register for a ‘My Pratt’ account. Customers can save address, credit card and recurring orders under their profile for quick access.

    Company/Personal Information

    To edit your personal or company profile go to My Pratt and login with your Email Address and Password. Click on the buttons to Manage Addresses, Credit Card or Account Info. Order History & Tracking Information as well as Recurring Delivery may also be updated from this screen.

    Password Issue

    To reset your password click My Pratt then click the ‘Forgot Password?’ link, enter your Email Address and we will send you a new password via Email. If you experience any issues call our Personal Shoppers at 855-MY-PRATT.

    Privacy Policy

    PrattPlus.com will ensure your personal information is not rented, sold or shared with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used. To read more about our Privacy Policy click here.
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